Cancellation Policy
If YOU need to cancel your booking?
You can cancel your booking at any time, however, please be aware that your 25% booking fee is non-refundable. It is however transferrable to another date within 3 months of your original booking date, but your deposit can only be moved once to a new date. If you have no other up-coming event to re-schedule to it could be passed on to a friend or family member. If you want to re-schedule for a time longer than 3 months, this is possible but a new deposit payment will need to be made.
Cancellations within 7 to 2 days of your booking ...
50% of your booking fee is charged (additional 25%)
Cancel the day before or the same day as your booking ...
100% of your booking fee is chargeable.
Day before or same day cancellation charges do not apply to outdoor inflatable hire bookings if the weather is hazardous. See additional info for 'Outdoor inflatable Hire Only' below.
*Bad weather cancellations*
'Persistent' and or heavy rain (Hazardous when bounce bed becomes wet and slippy)
'Persistent' wind speeds and or gusts of up to 24mph or above
(check the met office website for your area)
If you feel that your location is isolated from possible extreme weather conditions and think's it's ok to go ahead with your booking then we can discuss this with you.
Can I change the date of my booking?
Yes you can change the date of your booking and your booking fee will be placed on the new booking date within a 3 month period from the date of your original booking. Please let us know your alternative date as soon as possible so that you stand a better chance of getting your preferred new date and we potentially have time to fill the old cancelled date.
Other reasons WE may need to cancel your booking.
We NEVER cancel a booking lightly. We value our good reputation for providing a good service and being reliable, but, in the event of any unforeseen circumstances, a full refund will be given. This could be due to..
* Staff being ill.
* Breakdown of our delivery van.
* A road accident/hold up/diversions
* A damaged inflatable (a replacement will be offered first).
* Any other unforeseen event which prevents us from getting to you.
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Cancellations made due to weather conditions are made at the discretion of 'BIG Little Theatre' only. We will let you know at the earliest possible time, usually around 8am/9am on the same day of your booking or on occasions the evening before if the weather forecast is looking ominous.
WE DO NOT CANCEL BOOKINGS LIGHTLY AND IT'S DISAPPOINTING FOR EVERYONE WHEN WE HAVE TO DO SO BUT THE REASONS FOR CANCELLING DUE TO THE WEATHER ARE BECAUSE IT'S NOT SAFE TO GO AHEAD. As we're sure you'll be aware, Incidents have occurred within the industry with fatal outcomes due to providers negligence and not adhering to the safety rules.
Slight/moderate rain and wind are not grounds for cancellation and a refund. You (the customer) may cancel under these conditions but your 25% booking fee will be retained or transferred to a new booking date.
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Reasons we may not set up your inflatable when we arrive.
a. There isn't enough room or a clear path to get the inflatable to where it needs to be.
b. It doesn't fit the space. (see * highlighted footnote)
c. The space is a hard surface. (we only anchor inflatables on grass outdoors)
d. The space where you want it to be set up ..
* Is too muddy (the anchor pegs will not work effectively)
* Is covered with pet poops.
* Has over-hanging trees which could pierce the inflatable and be deemed as a hazard.
e. There's no-one home to sign for the delivery of your inflatable. (unless pre-arranged)
*If the inflatable is too big we will endeavour to get a suitable replacement to you but there will be an extra charge for fuel and time. If it's not possible or there is no other suitable inflatable available then ..
a. We will recommend other local companies who may be able get a replacement to you for that day, however you will lose your deposit.
b. You can arrange to book the same or a different inflatable for another date. This way you don't lose your booking fee but we do ask for 100% of the travel expenses and our time getting to you.
PLEASE CHECK THAT OUR INFLATABLE WILL COMFORTABLY FIT YOUR DESIRED SPACE. THE SIZES OF OUR INFLATABLES ARE SHOWN ON OUR PRODUCT PAGES UNDER THE 'SIZE' TAB. WE ALSO ASK IN OUR CONFIRMATION THAT YOU SEND PHOTOS OR A SHORT VIDEO OF THE LOAD IN AREA AND BOUNCY CASTLE LOCATION SO THAT WE CAN AVOID OR AT LEAST GREATLY REDUCE THE RISK OF ANY OF THESE SCENARIOS OCCURING.